Building a Quality and Safety Resource Center
28 Contact Hours - 7 Days
Building a Quality and Safety Resource Center in your organization is essential to enhance the patient experience and ensure a safe environment for patients and families. In today's health care environment, change is continuous and organizations should keep with the pace of change by providing efficient and effective care and being innovative to attract more customers and meet their needs and expectations.
The challenges of scarce health care resources, high turn-over and long wait times continue to impact the patient experience. Building an effective quality program and putting the appropriate strategies in place will help in identifying gaps and ensure an efficient and effective delivery of health care services that will positively impact customer satisfaction and produce better outcomes.
Edward Deming said “you can’t manage what you don’t measure”. The Quality Management department will help in putting the right strategies “monitoring an evaluation framework” in place to improve the care across the organization clinical and non-clinical departments.

At the end of the training, participants will:
  • Determine the scope of services of the quality and safety department
  • Develop a PI (Performance Improvement) structure including the essential functions
  • Determine the information flow throughout the organization
  • Develop a PI plan
  • Determine the required multidisciplinary policies and procedures
  • Align the organizational goal with the PIP (Performance Improvement program) key performance measures and initiatives
  • Describe the scope of each function under quality
  • Build a safety culture “blame free”
  • Manage resistance to change
  • Describe the role of teams and their impact in improving the Quality of care
  • Appoint the right members in the performance improvement committee
  • Determine the terms of the reference of the committee
  • Develop hospital wide and Departmental indicators
  • Monitor and evaluate the care
  • Design the data collection sheet
  • Determine methodology, sampling and validation tests
  • Benchmark with superior performing organizations
  • Determine the code of conduct
  • Determine training and education required based on the need assessment for each department
  • Learn how to comply with the International patient safety goals