Building a Quality and Safety Resource Center in your organization is essential to enhance the patient experience and ensure a safe environment for patients and families. In today's health care environment, change is continuous and organizations should keep with the pace of change by providing efficient and effective care and being innovative to attract more customers and meet their needs and expectations.
The challenges of scarce health care resources, high turn-over and long wait times continue to impact the patient experience. Building an effective quality program and putting the appropriate strategies in place will help in identifying gaps and ensure an efficient and effective delivery of health care services that will positively impact customer satisfaction and produce better outcomes.
Edward Deming said “you can’t manage what you don’t measure”. The Quality Management department will help in putting the right strategies “monitoring an evaluation framework” in place to improve the care across the organization clinical and non-clinical departments.